Procedures for Refund of Fees:
We will consider each request for refund individually but with the following procedures underpinning its decision:
Should we cancel or postpone any course, participants are entitled to a full refund within 14 days of cancellation or transfer of funds to a future course.
We will provide refunds when:
- Participant cancels their attendance no less than two weeks prior to the commencement of the course
- The participant is unable to attend the course due to documented hospitalisation/ illness with a medical certificate provided.
Any cancellation less than 14 days before the start will incur 50% of the course fee. No refunds or credits will be available for cancellations made after the start of the first day of training.
All refunds will be documented, recording the participant's name, reason for refund; amount refunded and date of the refund.